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Notes:


In order to provide high quality answers, the term “high quality answer” has to be defined in the context of the questionnaire. It is important to always document the answers in full sentences, avoiding bullet lists. This results in more context information being available for later analysis. Using clear and simple language helps condensing information on explicit and meaningful sentences.

Executives often tend to describe the organization's situation in rather general statements. Make sure to get explicit processes and cases.